I recently (yesterday, actually..) used a company called LoveSpace. They are a storage company who bring you boxes and packing material and then come back at a later date, collect your boxes and take them to a warehouse. When you want your stuff back, they deliver it to you. So I thought this would be perfect for me moving out of university halls and into my new house. It would have cost around £50/60 in petrol for my uncle to come and get my things and bring them home before taking them back to my new house when I get my keys in July. So I thought this would be ideal.
It took (no exaggeration) 6 attempts and 2 phone calls for myself and my mum to work out how to even use their website to place our order, which you cannot do over the phone (very annoyingly). So we got it all sorted for two days after I come back off of holiday. I would go up on Wednesday, stay the night and then Thursday the boxes would be delivered and Friday they would be collected. Done and dusted.
Thursday comes around. The boxes can be delivered between 7.30am and 5.30pm, they cannot give you a time within that frame. You just have to sit around waiting. I put on the ‘special delivery’ instructions that when the driver arrived I wanted them to ring my mobile so I could come down to reception and collect my boxes. 5pm rolls around and I’ve spent the whole day stuck in my flat waiting for these boxes. I text my mum to ring them and see what’s going on. She calls back and says they were delivered at 1.30. I’ve had no phone call?! So I run around campus like a headless chicken to find these boxes. Eventually I get my stuff (they were delivered to the wrong courtyard) and head back to pack my things up. Slightly annoyed but, whatever. (I tweeted them about 6 times throughout the day to say I still did not have my boxes with no response)
Friday. I’m worried because I don’t know where they want to collect these boxes from. There’s 5 of them and they’re massive and really heavy. Not the kind of thing I can haul across campus at the snap of a delivery guys fingers. So I ring up to ask where they would collect them from and the man on the phone could not have been LESS helpful. Eventually I ring up accommodation reception and ask if they can ring me when the LoveSpace people arrive which they are more than happy to do (thanks UWE!). A while later, I finally get a tweet back – from yesterday. My mum has also rung LoveSpace, not knowing that I got through to them – there was a really long wait to get through to anybody – and the woman on the phone (who coincidentally I have been tweeting) tells her I needed to have printed off these labels to stick on the boxes. I knew nothing about this before and my printer is now conveniently packed tightly away in one of these storage boxes!! So I just have to improvise writing the reference number on paper and cellotaping it to the boxes. I would have thought they would at least tell us we need to put labels on the boxes, or give us the labels in our material delivery pack!
£5.95 a month per box for storage, then about £5 for the first box to be delivered and £3 for every other box after that. By the time I get my boxes of stuff back, this will have cost me around £70. More expensive than had my uncle come to collect my stuff. It was too late to back out and all these hidden costs kept cropping up – ridiculous.
I get a phone call at 12.30 from the woman I’ve been tweeting. She says my mum was not happy with the service (understatement – I’d wasted a whole day waiting and now I didn’t even know if I was going to have my boxes collected!). I have now been upgraded and they have sent out a personal courier to collect my boxes – and he has my number to ring on his arrival. He will be there between 1 and 4pm. 1.30pm I get another call from a collection guy called Charlie (he was really polite and helpful – the only positive of using this company). By 1.45pm him and the boxes had gone. Relieved was not the word.
Moral of the story, having an angry, overprotective parent ring up and yell down the phone may be embarrassing but it does have benefits! Also, don’t use LoveSpace. I could not recommend them LESS. Approx £70 for me to have to do everything and keep chasing them up when things go wrong?! I kind of feel cheated out of my money. £70 of my money for 5 boxes of my things to sit in a garage somewhere. Brilliant.
Sorry for the rant. It’s over now.